FAQs
Welcome to the support page for TriX Software products.
DicomCM
Q: What changed in version 1.1?
A: Version 1.1 does not require the DICOM file to have a "dcm" extension.
VPedal Omni
Q: What changed in version 2.3?
A: Version 2.3 now allows the VPedal to control a few applications that earlier versions of VPedal Omni did not control, such as ProTools.
MovieEdit3D
Q: When will MovieEdit3D be Universal?
A: Now! Starting with Version 1.0, MovieEdit3D and all plugins now run natively on Intel Macs.
Q: When do I get my registration code?
A: Starting with Version 1.0, almost immediately! MovieEdit3D now includes eSellerate's in-application purchasing capability that automatically fills in your registration code (serial number) after the purchase has been made.
Q: I have registered an earlier version of MovieEdit3D - will my serial number still work?
A: Unfortunately, no. Please fill out the Contact Form including your name and serial number and we'll give you instructions on how to obtain a new serial number.
Q: Why should I register?
A: Without registration, MovieEdit3D creations are limited to 5 seconds duration and using 2 movie clips. By registering you not only remove these limitations but you're also able to download Plugin Pack 02 containing an additional 3 plugins.
Q: How do I start to use MovieEdit3D?
A: Refer to the Help menu for descriptions of the interface and how to create some scenes.
Q: After installing Plugin Packs 01 or 02, the plugins don't show up in MovieEdit3D
A: The plugins need to be installed in either:
- /Library/Application Support/MovieEdit3D/PlugIns
- ~/Library/Application Support/MovieEdit3D/PlugIns
where ~ is your home directory. If the folder is not present, create it (note the case of the folder names) and then copy the plugins to it. Restart MovieEdit3D.
Q: When I playback the DV clip I created using MovieEdit3D the quality isn't great
A: In QuickTime Player, ensure you have the "High Quality" option checked
DVFileDateCM
Q: Where should this be installed?
A: DVFileDateCM needs to be installed in either:
- /Library/Contextual Menu Items
- ~/Library/Contextual Menu Items
where ~ is your home directory. If the folder is not present, create it and then copy the plugin to it.
Q: When I right click on a file the menu option doesn't appear
A: The option will appear only for DV files (extension 'dv' and file type 'dvc!') and DV-encoded Quicktime movie files (extension 'mov')
CaptureCAM-PRO Web Player
Q: I've installed the plugin but I can't playback CCS files
A: Restart your web browser to ensure the new plugin is loaded
Q: Under Tiger, the web player becomes unresponsive when using Safari
A: This problem has been fixed with Version 1.1.1 of the plugin. Please download the latest version.
Q: The plugin doesn't work correctly under Leopard.
A: You're right. Please contact Cintinel and request an upgrade.